The French polymath, Blaise Pascal, said all of humankind's problems were tied to one behavioral deficit: our inability to sit quietly in a room doing nothing . What about you? How often on a given day or week do you sit in silence? If you're like most, your answer is rarely if ever. And that, [...]

"Frankly, I had never thought of listening as an important subject by itself . But now that I am aware of it, I think that perhaps 80% of my work depends on my listening to someone, or on someone else listening to me." Those were the words of a Chicago area manufacturing executive published in [...]